STOCKHOLM, September 1, 2014--Today, Jeeves rolled out an improved support and education offering in conjunction with the deployment of a brand new customer portal, powered by the toolset of Oracle RightNow.
“Our new support and education offering has been designed to deliver a world-class customer support experience, including industry-standard SLAs for response and resolution times,” said Marina Åkerman, vice president of support for the Jeeves ERP and Garp ERP product lines. “We are thrilled to offer our customers these new resources as part of an improved support agreement.” The portal offers Jeeves customers new tools to submit and track questions, defects, product ideas, and service requests. It also provides a platform for the Jeeves support team to deliver self-service via an FAQ knowledgebase, as well as access to news, product documentation, and on-demand education and training.
Jeeves Information Systems AB (Jeeves) is a growing provider of ERP software solutions for small to midmarket manufacturing and distribution companies worldwide. From our headquarters in Stockholm and regional office locations, as well as through our vast network of partners, Jeeves serves more than 2,000 customers in 40 countries throughout Europe, North America and Asia. Since its inception in 1992, Jeeves has focused its people, processes and technology on helping its customers celebrate (and automate) what makes them different. Learn more at www.jeeveserp.com or email firstname.lastname@example.org.
: Monday, September 1, 2014Jeeves, Jeeves ERP