Jeeves was founded in Sweden in 1992 with the creation of Jeeves ERP—a highly customizable ERP software solution built around the idea that no two businesses are alike. From the beginning, Jeeves operated as a product-centric business, growing its customer base and brand recognition through a vast partner channel that provided both services and support to end users. By 2011, the ERP market in Sweden had further matured, and the company was experiencing single-digit growth rates. The company's leadership was looking for a new strategic approach.
In mid-2012, Jeeves was acquired and taken private by Battery Ventures, becoming the first business unit of Forterro. Forterro’s new CEO, Jeff Tognoni, quickly saw a disconnect between Jeeves’ employees and the Jeeves ERP customer base. In his view, the entire Jeeves ecosystem was suffering because the business was operating with little customer input.
In 2013, the company announced it would be merging with one of its largest value-added resellers, Infocube. With Infocube, Jeeves inherited a talented services organization, direct channel, and a whole-solution approach to the Swedish market spanning software, services and support.
Following the acquisition, Jeeves was faced with the twin challenges of creating a direct channel for a software company that never had one, as well as integrating the cultures of two very different companies. In an effort to tackle these challenges, the local Jeeves management team began drawing from the Forterro knowledgebase and implementing a more customer-centric operating approach and culture. One of the first steps was rolling out a product management process that would better utilize the experience and feedback of the company’s new services team members and direct customer base.
Following these changes, the Jeeves team turned its focus toward launching a number of solutions in 2014. Jeeves ERP Version 4 was released in April, featuring 1750 customer-requested enhancements and a significant quality overhaul. In May, the company rolled out a new service focused on helping its customers optimize their existing implementations. In September, the company redefined its entire support and education offering, featuring unlimited application support and a new customer portal. And finally in October, the company released the beta version of its new turnkey, cloud-based ERP solution: Jeeves ERP Cloud.
Magnus Grönvik, Director of Product Management for Jeeves, commented on his experience as part of Forterro: "I have always been impressed with the Jeeves ERP product, and the passion that comes from our consultants and customers who use it every day. I’m completely committed to continuing the path of innovation that lies behind our statement “Your ERP Your Way.” Over the past few years, the experienced team of executives from Forterro have helped us to question the way we operate, and direct our company into a positive path of development. Personally, I now have a sounding board and a new set of tools to use when directing my department, and crafting strategies for growing the company sustainably at a high pace. I have enjoyed being part of a transformation from a decelerating to double-digit growth business.”
Following more than a year of high performance from the company’s direct channel, Jeeves announced in February 2015 that it would not be renewing any of its Swedish partner contracts. By taking direct responsibility for the Swedish market, the company expects to see continued success for both the product and global customer base.Jeeves, Jeeves ERP, Garp ERP